Frequently Asked Questions (FAQ)
1. What kind of shoes does x-tishoes.com sell? At x-tishoes.com, we specialize in a wide range of footwear including sneakers, boots, sandals, loafers, and more. Our collection caters to both men and women, offering styles for every occasion.
2. How can I place an order? Placing an order with x-tishoes.com is easy! Simply browse our website, select the items you love, choose your size and quantity, and proceed to checkout. Follow the prompts to enter your shipping and payment details securely.
3. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal for secure online transactions.
4. How long will it take to receive my order? Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders within Spanish are delivered within 5 business days. International orders may take longer due to customs processing.
5. Do you offer free shipping? We may offer free shipping promotions from time to time. Please check our website or subscribe to our newsletter for the latest shipping offers and promotions.
6. What is your return policy? We want you to love your purchase! If you are not completely satisfied with your order, you may return unworn and unwashed items within 7 days of delivery for a refund or exchange. Please review our Returns & Exchanges policy for detailed instructions.
7. How can I track my order? Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your shipment using the provided tracking number on our website or the carrier’s website.
8. How can I contact customer service? If you have any questions, concerns, or need assistance, our customer service team is here to help! You can reach us via email at [email protected] or through our Contact Us page on the website.
9. Can I cancel or modify my order after it has been placed? We strive to process orders quickly; however, if you need to cancel or modify your order, please contact us immediately. Once an order has been shipped, it cannot be canceled or modified.
10. Do you ship internationally? Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping Information page for more details.