Returns & Refunds Policy
Thank you for shopping at x-tishoes.com. We hope you are delighted with your purchase. If you are not entirely satisfied, we’re here to help.
1. Returns
- You have 7 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
- Your item needs to have the receipt or proof of purchase.
2. Refunds
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Exchanges
- If you wish to exchange an item for a different size or color, please contact us to arrange the exchange. Additional shipping charges may apply.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.
6. Contact Us
- If you have any questions on how to return your item to us, please feel free to contact us.